Troubleshooting Steps
Before reaching out for support, here are a few steps you can take to resolve common issues:-
Check Environment Variables: Ensure that your
LANGWATCH_API_KEY
is correctly set in your environment. This is a common issue that can prevent LangWatch from functioning properly. - Review Integration Code: Go through your integration code to ensure that you’ve followed the steps outlined in the Getting Started documentation. Sometimes, issues arise from a missed step or incorrect implementation.
- Consult the Documentation: Look through the documentation for sections relevant to the issue you’re facing. There might be specific notes or sections that address your problem.
-
Update LangWatch: Ensure that you are using the latest version of the
langwatch
library. Outdated versions may contain bugs that have been resolved in newer releases. You can update the library using pip:Or if you are using typescript: - Examine Error Messages: If there are error messages being returned from LangWatch or your LLM provider, inspect them closely as they often provide clues to the root cause.
Opening an Issue
If the troubleshooting steps do not resolve your issue, you can open an issue on our GitHub repository: https://github.com/langwatch/langwatch/issues When opening an issue, please include the following:- A clear and descriptive title.
- A detailed description of the issue. Include any error messages you’re seeing, and steps to reproduce the problem if possible.
- The version of the
langwatch
library you’re using. - Any relevant snippets of your code (avoid sharing your API keys or sensitive information).
Email Support
If you are prefer direct assistance or have inquiries that require privacy, you can reach out to our support team via email at [email protected]. When writing to support, please provide:- A summary of the issue or your question.
- Details about your environment, such as the LLM provider and language you’re using.
- Any relevant logs or error messages (with sensitive information redacted).